We Will

• Work closely with your staff to implement the most cost- effective survey strategy
• Help you focus on the 40-50 issues that will really make a difference in your survey visit
• Prepare your staff to handle the most demanding surveyor questions, requests, and approaches
• Provide you with sample checklists, forms, and policies that have worked in other organizations
• Help you prepare and organize essential documentation for presentation to JCAHO surveyors
• Be available throughout the pre-survey period to follow up on specific questions and issues
• Keep you posted on the latest JCAHO standards interpretations and surveyor trends
• Help you to motivate staff and physicians and gain their active participation and support
• Plan a schedule of activities around your needs and your resources

Survey Preparation Services

EDUCATIONAL SESSIONS

• Intensive Survey Process Workshops for Department Managers and other selected staff
• Tutorial sessions for any of your function teams

PRACTICE SURVEYS

• A full organization-wide tour or targeted tour of problematic services and departments
• Rehearsals of interview sessions including organization leadership, medical staff leadership, nursing leadership, department directors, patient care, medications and clinical nutrition, surgical and non-invasive, medical records, human resources, environment of care, performance improvement, rights and ethics

DOCUMENT REVIEW AND PREPARATION ACTIVITIES

• Comprehensive evaluation of all required minutes, policies,  contracts and other required documents
• Assistance in organizing and preparing document review binders

PERFORMANCE IMPROVEMENT

• Analysis and summary of data for performance improvement projects

DESIGN AND PREPARATION OF STORYBOARDS